Shein: See How to Request a Refund in International Purchases - Limonadapp

Shein: See How to Request a Refund for Taxed Products in International Purchases

Por: Ana Paula


I was taxed, now what? This is the question that many people ask when faced with this situation. But not everything is lost. Know that you can request a refund for your purchase at Shein, and in this post I will show you how!

Shopping at Shein has become quite common for millions of people around the world. And no less! The platform offers excellent quality products at much more affordable prices. However, as these are international purchases, we run the risk of being taxed.


Still, it is important that you know that, even if you are taxed, it is possible to appeal and get a refund from Shein. So all is not lost! Follow and find out more!

How can I avoid taxation?

First of all, I want you to know that it is possible to avoid taxation. Therefore, it is possible to shop at Shein with peace of mind and without being charged. To do this, the first thing you should do is avoid buying another 50 dollars in a single order on the platform. This is because purchases with values ​​higher than this attract more attention from customs.

Another important issue is to avoid buying goods that take up a lot of space, as their volume may attract more attention. So, whenever you can, split your purchase, thus reducing the likelihood of being charged a fee.

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Requesting a refund for the taxed purchase on Shein

The first thing to do is to make sure that it has actually been taxed. This can be easily checked on the courier’s website. By placing your details on the website, you can find out if your international purchase was taxed.

If you confirm that you have been charged an import fee, you can choose to split 50% of the fee with Shein, if you want to purchase the products. Furthermore, on the courier website it is possible to dispute the charge or even refuse the package. This last procedure is mandatory to obtain a full refund.

So, at this point, think carefully about whether it is worth paying the fee or whether it is better to refuse the order.

How do I split the 50% fee with Shein

Shein: See How to Request a Refund for Taxed Products in International Purchases


If you decided to keep the purchase, you can try to split the fee with Shein. But first, you must make full payment of the fee and then send the receipt to the Shein Support email: [email protected]. Typically, they don’t take long to respond.

Therefore, as soon as the request is recognized, you will be able to receive it in your wallet Shein your money within 24 hours. You can rest assured that it is a very quick and safe procedure. Now, if you paid for your purchase on the platform using your credit card, the refund will take a little longer.

What if I want to receive a full refund from Shein?

Now, if after much analysis, you have decided that you do not want to keep the items purchased and are not interested in paying any of the fees, you can request a full refund by returning the products.

To do this, you need to go to the post office website, enter your details and refuse the item. Then, take a printout of the receipt and send an email to Shein Support explaining the reason for the refusal and request a full refund.

If you prefer, you can also access the platform’s support and follow the same procedure.

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How do I check if my money is already in my Shein wallet?

The first time I asked for a refund at Shein, I must confess that I was scared, as many people told me that this was not possible. Even so, I looked for help channels and did it step by step, and to my delight, everything worked!

At Shein support they informed me that the money could take a few days to appear in my wallet. However, to my surprise, it was a fairly quick procedure. In less than 48 hours, the money was there in full and the points I had used were also restored.

So, if you finally decide to ask for a refund, there’s no need to be afraid. Just follow the directions above!

Is it worth paying the import tax on international purchases?

This is an excellent question, and believe me, many people wonder this too! The truth is that it is something quite relative. For some people, the products purchased are not easily found in their country or of similar quality. Others consider the fee high and prefer not to pay it.

That’s why I recommend that when you make an international purchase on Shein, evaluate whether you really want that product and whether it’s worth paying the fee later. And remember that, depending on the case, you can split your purchases. This way you can avoid being taxed!


Now that you are aware of the refund process for taxed purchases on Shein, remember: the key is information and action. By following the steps we’ve shared, you can avoid unwanted fees or get your money back, remaining confident and secure in your international purchases. At the end of the day, always evaluate whether the product is worth the investment and whether the fee is worth it for you. Happy shopping at Shein!

Posted and reviewed Ana Paula Applications on 11/12/23
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